1. Who we are
Go Fetch is operated by Go Fetch. Registered address is available upon request. You can reach us at support@gofetch.app.
2. Information we collect
2.1 Information you provide
- Account: email, password (stored hashed), and if you choose social login, the identifier we receive from Apple or Google. Phone number is optional and is used to receive a one-time verification code.
- Profile: name, date of birth, gender, country, city, biography, what you are "looking for" (friendship or romance), profile photos, photo gallery, and interests/personality tags.
- Dog profile: dog name, gender, age, breed, size, weight, allergies, comorbidities, photos, and personality tags.
- User content: messages, photo and video attachments you send in chat, calendar events you create, places you favorite, content you submit to AI assistants (Vet, Local Guide, Trip Concierge), and inputs to the diet planner.
- Matching activity: swipes (like/reject), matches, and icebreakers.
- Notification preferences and privacy toggles (e.g. show distance, hide age, hide profile, share location).
2.2 Information collected automatically
- Location: with your permission, we use your device's precise location to show nearby spots, nearby matches, and distance to other users. You can disable location in iOS Settings; some features will then be limited.
- Device data needed to deliver the Service: app version, OS version, authentication tokens, push-notification token, and the IP address used for the request.
2.3 Information from third parties
- Apple Sign-In / Google Sign-In - when you sign in with Apple or Google, we receive a stable identifier and (subject to your choices) your name and email.
- Google Places - when you search or save a place, we receive a place identifier and address from Google Maps Platform.
- We do not use third-party advertising SDKs and do not run any cross-app tracking.
3. How we use information
We process the information above to:
- create and secure your account;
- show your profile to other users for matching, and surface matches and chats to you;
- find and recommend nearby spots and other users;
- deliver chat messages and attachments;
- generate AI assistant replies and personalized diet plans;
- send service messages, OTP codes, and (if enabled) push notifications for new matches, messages, and reminders;
- enforce our terms, prevent abuse, and meet legal obligations.
We do not sell your personal information and we do not share it for behavioral advertising.
4. Service providers (sub-processors)
We share information with the following providers strictly to operate the Service. Each is bound by confidentiality and data-protection terms.
| Provider | Purpose | Data shared |
|---|---|---|
| Google Cloud (hosting, Cloud Storage) | App and database hosting; storage of photos and chat attachments | All categories above |
| Google Maps Platform | Places search / autocomplete | Approximate location, place identifiers |
| OpenAI | AI assistant responses (Vet / Local Guide / Trip Concierge) and diet-plan generation | The text and dog-profile data you submit to the assistant |
| Apple Push Notification service | Delivery of push notifications | Device push token, message payload |
| Apple / Google identity providers | Social sign-in | Identifier, name, email (subject to your choices) |
| Email / SMS delivery providers | Transactional mail and OTP codes | Your email or phone number |
We may also disclose information when required by law, to protect users or the Service, or in connection with a corporate transaction, in which case we will require recipients to honor this Privacy Policy.
5. International transfers
We are based in the United States; your information may be processed in countries that may not provide the same level of protection as your own. Where required, we rely on Standard Contractual Clauses or other lawful transfer mechanisms.
6. Retention
We keep your account information while your account is active. When you delete your account, we delete or anonymize your personal data within 30 days, except where we must retain limited records to comply with law, resolve disputes, or enforce our agreements. Backups are purged on rolling schedules.
7. Your rights and choices
Depending on where you live (including under the GDPR in the EEA/UK and the CCPA/CPRA in California), you may have rights to:
- access the personal data we hold about you;
- correct or update it;
- delete it;
- object to or restrict certain processing;
- export it in a portable format;
- withdraw consent (e.g. revoke location permission in iOS Settings).
To exercise these rights, contact support@gofetch.app. We will verify your identity before responding.
Account deletion
You can delete your account from inside the app, under Settings → Account → Delete account. This permanently removes your profile, dogs, photos, messages, matches, AI conversations, and diet plans, and revokes your refresh tokens.
8. Children
Go Fetch is not directed at children under 16, or under 13 where applicable. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will delete it.
9. Security
We use TLS in transit, encrypted storage at rest, hashed passwords, short-lived access tokens, and rotated refresh tokens. No system is perfectly secure; please use a strong password and keep your device safe.
10. Changes
We will post any changes to this Privacy Policy in the app and update the "Last updated" date. Material changes will be notified in-app or by email.